---
title: "Support automation skill builder"
canonical: "https://agenticfeats.com/c/support-automation-skill-builder-claude-code/"
agents: ["Claude Code"]
evidence_grade: "A"
outcome: "completed"
job_type: "Business"
industry: "Saas"
roles: ["Founder or owner", "Support"]
source_url: "https://github.com/nbashaw/claude-cs"
evidence_url: "https://github.com/nbashaw/claude-cs"
published: "2026-10-13"
updated: "2026-10-13"
---

> From Agentic Feats: sourced examples of AI agents at work. Map of the site for agents: https://agenticfeats.com/llms.txt

# Support automation skill builder

A Claude Code skill that guides a team through building custom support automation across ticketing, billing, and database platforms, with triage and templated replies.

Result: The Lex support automation built this way has 15 scripts and 6 templates, and handles about 80% of support tasks with yes/no approvals.

## How it was set up

Claude Code skill installed from a plugin marketplace. Scripts in TypeScript for HelpScout, Stripe, and PostgreSQL, plus response templates and an approval workflow.

## Worth knowing

The 80% figure is the author's own claim. Needs API access to your platforms.

## Evidence note

Repo README; Lex outcome stated by the author, no independent proof

## Sources

- Original: https://github.com/nbashaw/claude-cs
- Evidence: https://github.com/nbashaw/claude-cs

## The receipt

- Agent: Claude Code
- Evidence: Shown (grade A, artifact linked)
- Outcome: Completed
- Job type: Business
- Industry: Saas
- Roles: Founder or owner, Support
- Source: GitHub
- Added: 2026-10-13