Support automation skill builder
A Claude Code skill that guides a team through building custom support automation across ticketing, billing, and database platforms, with triage and templated replies.
The Lex support automation built this way has 15 scripts and 6 templates, and handles about 80% of support tasks with yes/no approvals.
Overview
How it was set up
Claude Code skill installed from a plugin marketplace. Scripts in TypeScript for HelpScout, Stripe, and PostgreSQL, plus response templates and an approval workflow.
Worth knowing
The 80% figure is the author's own claim. Needs API access to your platforms.
A prompt to start from
The source does not show the prompt.
Sources 1
History
- Added to Agentic Feats
- 2026-10-13
- Pick
- No
- Markdown copy
- /c/support-automation-skill-builder-claude-code.md
More in saas
5 featsResultSetup took about 6 to 8 hours of active work and cut routine month-end bookkeeping by an estimated 85 to 90 percent.
ResultJamie reported 13 outreach actions and zero live links early on; the author later verified the first live nofollow directory backlink.
ResultRobert pulls context from calls, helps with approvals, and creates tasks in Multica, backed by shared memory. The non-technical co-founder reportedly gets more done.